After your order is received (via online order form, e-mail, or regular mail), a confirmation and proof of your order is e-mailed to the e-mail address provided. This proof is an exact image of how your order will be printed. Please take the time to verify the design layout, spelling of names, color choices, sizing, and please check for typographical errors. We will not print until we have received your OK via e-mail, phone, or mail.
If there are any changes that need to be made to the image file, we will make the modifications and send you a new image file to proof. Please note: we do not print until we receive your approval. If changes need to be made after the order has been printed, we will gladly reprint your order but must charge another printing charge equal to the full price less 25%. Once your order has been approved for printing, it will be printed, processed, and mailed out within 7 business days (most orders are mailed within 48 hours of approval).
All orders are shipped via US Postal Service Priority Mail from our facility in Roseville, California. The confirmation you receive after your order has been accepted will contain a quote of your order total. You can upgrade your shipping to Express Mail (1 to 2 day delivery) for an additional fee (Express Mail delivery is available for orders shipped to the US only).
We rely on common carriers to handle the delivery of our product, so once the order is mailed, we have no control over how long it takes to arrive. With Priority Mail, most orders arrive in 2-3 days, but it is not uncommon for orders to take up to a week or longer (APOs can take up to a month). With Express Mail delivery, most orders are delivered 1 to 2 days after they are shipped.